Messaging

WhatsApp Sales & Support Automation in Dubai

Automated and AI-assisted WhatsApp replies that qualify the enquiry, log it, and escalate to a person when needed.

From AED 6,999

Call +971 52 481 8924
  • You own the code, access and documentation
  • NDA before you share details
  • Dubai-based team, optional support after launch
InvoiceINV-392 issuedCRMLead · Gulf Co.SellerOmar is joiningAnswerHours · pricingBusiness lineNeed invoice for PO-184INV-392 is ready.PDF sent to the chatAdd this client for meLogged in the CRM.Gulf Co. · assignedCan I speak to sales?Connecting you now.Omar · human handoff

The problem

The enquiry arrived on WhatsApp. Then it sat in someone's phone.

In the UAE, a large share of sales and support starts on WhatsApp. When that conversation lives on a personal device, leads are late, answers are inconsistent, and nobody can see what was promised.

What 3AXIS builds

A first version that matches how you already work

We set up WhatsApp automation on the official Business platform: replies, qualification, capture, routing and a clean handoff to your team. The starting build covers the conversation flow. Deeper CRM writes and paid-message programmes are scoped with you.

How the path looks

From first message to a logged lead or a person, without the chat living on one phone.

  1. 01WhatsApp enquiry
  2. 02Auto / AI reply
  3. 03Qualified lead
  4. 04Logged & routed
  5. 05Human if needed

In the starting version

  • Automated replies
  • AI-assisted responses
  • Lead qualification
  • Lead capture
  • Routing
  • FAQ automation
  • Conversation logging
  • Human escalation
  • Appointment handoff

Starting price

From AED 6,999

Final pricing depends on workflow complexity, integrations, users, data migration and project requirements.

WhatsApp, Meta and Business Solution Provider usage fees can be separate from development fees.

Optional later

  • CRM updates
  • Broadcast templates
  • Multi-agent inbox
  • Catalogue and order flows
  • Payment links
  • Website chatbot continuity

Who this is for

  • Retail and service teams who already close work on WhatsApp

  • Businesses that miss after-hours enquiries

  • Sales teams that need every chat in a shared log, not a personal phone

How implementation works

  1. 01

    Map the workflow

    We start from how the work actually happens today - the spreadsheets, inboxes and systems involved - and agree what a first useful version has to do.

  2. 02

    Agree the scope

    You get a written outline of what is in, what is later, and a price that matches that scope. Nothing is assumed.

  3. 03

    Build and review

    We build in short cycles you can see. Your team uses the draft against real work so the next pass is based on use, not a slide.

  4. 04

    Launch and hand over

    We release it, migrate what you need, and hand over the code, access and documentation. Support afterwards is optional, not a lock-in.

Questions worth asking first

Yes. We work through the official API and a Business Solution Provider where required. Unofficial tools that scrape WhatsApp are not something we implement.

No. Development is separate from WhatsApp, Meta and BSP conversation charges. Those fees are billed by the platform according to your traffic and templates.

Yes, as an extension. The starter logs the conversation and captures the lead. Writing into a specific CRM, with your fields and assignment rules, is scoped once we see that system.

We can. Bilingual flows are common in Dubai. The exact languages and tone are set from your approved replies and documents.

Related solutions

WhatsApp Sales & Support Automation in Dubai

From AED 6,999. Final pricing depends on workflow complexity, integrations, users, data migration and project requirements.